Reference

How wwb9 Protects Your Personal Data

Your personal data — from your account registration details to your transaction history with DANA, OVO, GoPay and QRIS — is handled with clear rules on what we…

Data Encrypted at RestDANA, OVO, GoPay & QRIS CoveredNo Third-Party Sale of Your DataAccount Deletion on RequestIndonesia-Region Data Handling

Explore the Lobby Read FAQ

What We Collect and Why It Matters

wwb9 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account on wwb9.best, we collect the name, email address and phone number you provide during registration. When you make a deposit or withdrawal using DANA, OVO, GoPay or QRIS, we log the transaction reference, amount and timestamp — but we never store

1
your full e-wallet credentials on our servers. We also collect device identifiers and session data to keep your login secure across mobile and desktop. Behavioural data such as which game rooms you visit — for example, Blackjack tables or Rocket Crash rounds — is used solely
2
to personalise your lobby view, not sold to advertisers. All processing depends on local law and the applicable jurisdiction at the time of your account activity.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HUBUNGI TIM PRIVASI

Reach Our Privacy Team Directly

If you want to request a copy of your data, ask us to correct inaccurate details, or submit a deletion request for your account, our privacy team is reachable through three channels. Requests submitted before 22:00 WIB are typically acknowledged within one business day. For account-linked payment disputes involving DANA, OVO, GoPay or QRIS, include your transaction reference number so we can trace the record without asking for your full payment credentials.

Team online

Live Chat

Available 07:00–24:00 WIB every day. Use the chat widget on wwb9.best to submit a privacy request and receive a ticket number for tracking. Response time is usually under 15 minutes during active hours.

Email Privacy Request

Send your full name, registered email and the specific data action you need — access, correction or deletion — to our privacy address. We respond within one business day for requests received before 22:00 WIB from Jakarta or Yogyakarta.

In-Account Request Form

Log in to your wwb9 account, go to Account Settings, then select Privacy & Data. Submit a typed request there and our team processes it without requiring you to re-verify through a separate channel.

STANDAR PERLINDUNGAN DATA

Six Ways We Handle Your Data Carefully

Our data practices are built around six operational commitments. Each one applies from the moment you register on wwb9.best through every deposit, game session and withdrawal you complete.

Encryption in Transit and at Rest

All data moving between your device and our servers is encrypted via TLS 1.3. Account passwords and payment tokens — including those tied to DANA and GoPay sessions — are stored as salted hashes, never as plain text on our systems.

Cookie Policy and Control

We use session cookies to keep you logged in and analytics cookies to understand which game rooms perform well. You can disable non-essential cookies from your browser settings at any time; doing so will not block your access to Blackjack or Rocket Crash tables.

Account Security Alerts

Any login from an unrecognised device triggers an automatic email alert to your registered address. If you did not initiate the login, the alert includes a one-click block link so you can freeze access before contacting our live chat team.

Data Retention Schedule

Transaction records linked to OVO, QRIS and bank transfers are retained for 90 days for dispute resolution, then archived for the period required by applicable Indonesian financial record-keeping rules. Inactive accounts with no transactions are flagged for review after 12 months.

Third-Party Data Sharing Limits

We share data with payment processors — DANA, OVO, GoPay, QRIS — only to complete the transaction you initiated. We do not sell, rent or trade your personal data to advertising networks or data brokers under any circumstances.

Your Right to Access and Correct

You may request a full export of your personal data or ask us to correct inaccurate details at any time through Account Settings or by contacting live chat. We fulfil verified access requests within five business days of identity confirmation.

Privacy Policy Questions We Hear Most

These are the specific questions Indonesian account holders ask most often about how wwb9 manages personal data, payment records and account rights. If your question is not covered here, our live chat team is available from 07:00 to 24:00 WIB and can escalate data-related requests directly to the privacy team.

We collect your name, email, phone number and the country of your account, which we use to verify your identity and route your payment options — DANA, OVO, GoPay and QRIS — correctly. We do not collect government ID numbers unless a withdrawal verification step requires it, and that depends on local law.

No. When you deposit via DANA or OVO, you authenticate directly inside their app. We only receive a transaction reference and confirmation status — never your e-wallet username, PIN or password. Your payment credentials stay entirely within those providers' own systems.

Transaction records — including QRIS scans and GoPay transfers — are kept for 90 days in active storage for dispute resolution. After that, records move to a secure archive for the period required under applicable Indonesian financial regulations before permanent deletion.

Yes. Submit a deletion request through Account Settings under Privacy & Data, or contact live chat. We will close the account and remove personal data from active systems within 10 business days, retaining only what local law requires us to keep for financial record purposes.

Access is limited to account verification staff, the payments team handling DANA, OVO, GoPay and QRIS disputes, and our security team investigating suspicious logins. All internal access is logged and audited; no marketing or content team has access to individual account data.

We use session cookies (required for login) and analytics cookies (optional). You can block non-essential cookies in your browser settings at any time. This will not prevent you from accessing your account, depositing funds or playing Rocket Crash or Bingo rooms.

Log in, open Account Settings and select Personal Details to edit your name, email or phone number directly. If the field is locked due to verification status, contact live chat between 07:00 and 24:00 WIB and provide proof of the correct information — changes are usually processed within two business days.

How wwb9 Protects Your Personal Data

Reach Our Privacy Team Directly

Live Chat

Email Privacy Request

In-Account Request Form

Six Ways We Handle Your Data Carefully

Encryption in Transit and at Rest

Cookie Policy and Control

Account Security Alerts

Data Retention Schedule

Third-Party Data Sharing Limits

Your Right to Access and Correct

Privacy Policy Questions We Hear Most

01 What personal data does wwb9 collect when I register?

02 Does wwb9 store my DANA or OVO login credentials?

03 How long does wwb9 keep my transaction history?

04 Can I ask wwb9 to delete my account and all my data?

05 Who at wwb9 can access my personal data internally?

06 Does wwb9 use cookies, and can I turn them off?

07 How do I correct wrong personal data on my wwb9 account?

Related Pages